FAQ

PAYMENT

Which payment methods do you offer?


Currently, you can pay using all majors credit card, paypal, wire transfer, bitcoin. More payment options will be available on Dollomi.com in the future.

Payment by credit card


We can accept your payment directly via Credit Card. Paying with Credit card:

1) Choose your shipping address OR create a new one.
2) Enter your Card Details
3) Your Payment will be processed and a receipt will be sent to your email inbox.

Payment by Paypal


Through PayPal, you can pay with credit card, debit card, or connected bank account. Once your order is submitted, you will be redirected to PayPal’s page where you can make the payment.

1) Login to your PayPal account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address, and click Submit.
3) Your Payment will be processed and a receipt will be sent to your email inbox.

Please see PayPal‘s website on how to use it.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address

Payment by bitcoin


Bitcoin is a digital currency that allows quick and secure online payments. If you are already a Bitcoin user and would like to place an order using this form of payment, select the Pay with Bitcoin under the Payment Information section of our checkout page. After you verify your order information, click Submit Order Now and complete your transaction using your Bitcoin address.

For further information about Bitcoin , please click here

Can i arrange cash on delivery?


Like most online retailers we do not offer any form of pay on delivery. Pay for your orders in advance. There are many different ways you can pay for your Dollomi.com orders, from credit card to PayPal; we are sure there is a method you will be able to use.

SHIPMENT

Do you offer free shipping on all products?


Yes, shipping is always free

Do you offer expedited shipping?


We use express courier only. Dollomi.com use Dhl, FedEx, Ups to ship your order.

How long will it take for delivery?


Total delivery time is split into two parts.

1. Processing time 5-10 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.

2. Shipping time 3-7 business days: This is the time that it takes for the package to be delivered by the couriers to the destination

Will i receive tracking information?


Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages, as well as the website where you can trace your order.

How about Custom Duty?


Orders shipped are stated at the lowest value possible to reduce customs duty value. However, customs duty is out of our control, you are responsible for both finding out information on the duty and paying if a duty is required. We recommend you to check before you order to avoid any unexpected costs. Orders shipped with express are more likely to be taxed.

Do i need to Pay import taxes and tariffs?


You are responsible for all import taxes and duties that may be charged when the item passes through customs. You should find that you have to pay taxes when goods you’ve ordered from us arrive in your country. We advise you to find out about the local regulations prior to ordering from us. Dollomi cannot give you advice or information about tax rates and customs charges in your country.

How can i find out about my local import tariffs?


Every country is different; our advice is check with your local council, post office, or government tax department. A search online may provide the insight you need to find out what the tax is likely to be.

SHOPPING&ORDERING

Are the materials in your sex dolls safe?


Yes, of course. We would never risk harming a customer by providing unsafe products. We work with the highest quality manufacturers to ensure that all of our sex dolls are completely safe.

Can i customize my doll?


For most dolls we offer many options to customize her appearance (wig style, skin color, with/without pubic hair and  more). This allows you to create a 100% unique customized doll among thousands of possible combinations.

Can I use makeup on my sex doll?


Yes, of course. Some of our dolls come with a permanent makeup but you can add your own makeup over it.

Can i spray parfum on my sex doll?


Some perfumes may contain alcohol. Unfortunately, liberal use of alcohol could cause the silicone of our sex dolls to become damaged. A small amount of perfume in discreet places is recommended.

Will I have to worry about my privacy?


Your privacy is our number one priority. We ship all our sex dolls in discreet packaging that looks no different than any other package you would normally receive at your home.  We will maintain your privacy from start to finish, and we will never waiver on this point.

How will my purchase show on my credit card statement?


The name that will appear on your statements will be completely discreet so that it does not reflect the nature of your purchase. Your privacy is our number one priority.

Can i cancel my order?


If your item has not yet been process and your order is less than 24 hours, then it can be cancel. However, once we send your order for processing or production begin or it has been more than 24 hours it is not possible to cancel.

Can I return my product?


We are sorry but no returns are accepted under any circumstance.  Due to the nature of the sex product and that are orders are made to order we do not allow returns for any reason. All sales are final.